F.A.Q. (Frequently Asked Questions)
1.) HOW DO I GET STARTED?
Getting started is quick and easy! Simply review our start-up packages, make your selections, and add to cart. Once you have made your purchase, a representative will contact you within 24 business hrs. to begin your project.
Short on cash? No worries!
We have amazing layaway plans available to make the start-up fee more affordable to you. Services will begin once paid in full. Simply select the layaway plan option for the package you would like or call us directly to open your account (804)997-1839 option 1. For faster service, you may also select the layaway option online.
During the layaway set-up, a representative will collect a few pieces of information to open your account and key it into our system. Once this is done you will receive documents to sign via email as well as a confirmation the account has been opened.
***BE SURE TO REVIEW THIS ENTIRE FAQ TAB BEFORE PURCHASING TO ENSURE YOU HAVE THE CLARITY YOU NEED***
2.) HOW DOES THE START-UP PROGRAM WORK?
With the purchase of each package, we will render the contents listed and set up your business accordingly. Here at Cscrubs we pride ourselves in placing you in business to gain the success you deserve while adding value to our healthcare heroes and many more daily.
Once your account is paid in full, we will contact you via email to start your project and request the information needed to begin. We will keep you well informed on each step by listing the process in 4 phases. We'll make it as easy for you as possible. If you have additional questions, be sure to let us know along the way!
3.) HOW MUCH WILL I PROFIT?
This is the magic question! Within my first year as a retailer, I grossed $125,000.00, doubling sales every year for over the past 10 years, landing me to over $5 million in sales yearly. This is a little inspiration to let you know that with hard work and dedication, you can certainly do this too! There are two ways to sell uniforms in this business.
DROP SHIP orders and INVENTORY ON HANDDROP SHIP-
What is it?
Drop Ship is when a company gives you access to its entire wholesale inventory so you can retail the inventory for a profit. They ship all of your orders from their warehouses directly to your customers. This enables you to make money without the hassle of purchasing tons of inventory upfront, as well as shipping orders.
What are the benefits?
#1 Low risk- you will never get stuck with unnecessary product as your customers can order exactly what they need from your online inventory.
#2 Inventory management- you won’t run out of inventory as we maintain the stock on our end.
#3 Low overhead- you won’t need to pay for a warehouse to house the inventory or additional staff to ship it.
How does it work?
Included in our packages is a drop ship account for our brand new Cscrubs line, as well as over 20 additional suppliers on our vendor's list. Your Cscrubs line orders will process directly through us, and any additional brands will process directly through that manufacturer once you set up your account with them.
Processing a drop ship order is simple and easy. For example, if a customer places a $500.00 Cscrubs order on your website or with you via catalog, you will process the order on our special retailer dashboard site. Once that order is entered on the dashboard you will submit about 50% of the order ($250.00) for the cost of goods, aka the wholesale cost. This fee covers the cost we spent to make the product your manufacturer, and you will keep the remaining $250.00 as your profit! The entire $250.00 "profit" is yours; we do not take a percentage of your profits; we earn our revenue from the drop ship services we provide as well as the many other services that come in the packages. Remember, you make your money from retailing the PRODUCT. We make our money from the wholesale cost of the product and the awesome service we provide. Once we receive the order, our staff will process the order and ship it directly to your customer. Once this is complete, we will provide you with a tracking number to pass on to your customer. Tracking is sent to your email within 3 to 5 business days (many times sooner).
In the event of a return or exchange, we will issue you a return authorization number to have your customer ship the items back to our warehouse. After we receive the items and inspect them, we will issue a credit to you, and at that time, you can place a new order for your customer. To avoid customers shipping items back to your address, we recommend not listing a business address on your website and instead list a contact email and phone number. This way, when a return is requested, we can provide you with the correct shipping address to pass on to your customer. This system will apply to any additional accounts you open from the vendor's list as well.
How much will I profit?
You may turn in as many orders as you like each month, as services are unlimited. If you would like to make $5,000.00 a month or $50,000.00 a month, the choice is yours, as there is no cap on how many orders, you can turn in for processing. Our Gold level and up retailers are earning as much as 5 to 15 thousand a month starting out, and our Platinum and up retailers are earning as much as 10 to 20 thousand a month starting out due to having additional resources from those packages.
Let’s do the math, say you earn $10000.00 a month in sales times 12 months; that's $120,000.00 a year! That's a hefty return on your investment. There is a yearly drop ship renewal fee of $5000.00 for the Gold packages and up, However, the profits you will make alone will outweigh the yearly cost by thousands. You can also go BIG as I've done and scale it to over $500k a month!
Why do you need to pay to renew? The answer is simple :) so we can continue the service of drop shipping your orders and running the back end of your business. Keep in mind we also handle any exchanges or returns as well so that's another plus. :) If you are unable to afford the $5000.00 drop ship renewal fee upfront, we will offer you an affordable payment plan of $193.00 bi-weekly to avoid any delays in service. We want you to be successful by any means.
How do I get access to sell the products via drop ship?
We will upload our entire wholesale Cscrubs inventory onto the website we build for you, and once the additional accounts are opened from the vendor's list, our web developer can upload those items for you as well.
INVENTORY ON HAND
What is it?
Inventory on hand, also known as cases, is when a supplier ships you inventory in bulk. These cases are pre-designed from sizes xs to 5x with the top-selling colors and styles at that time. We've been in the scrubs business a long time so you can rest assured we know what sells! :) This will save you the time of making each selection for your case without knowing the best choices.
What are the benefits?
#1 Supply your customer immediately as you have the inventory on hand.
#2 Makes a great showcase for facility sales and vending events.
#3 Become more familiar with your product.
How does it work?
Included in each package is a case of scrubs from our amazing new Cscrubs line. In the event you wish to sell on hand to those customers that need uniforms the same day, this case will come in handy! This inventory can be sold direct to facilities by setting up a date to come in and sell as a vendor, or by selling via pop-up shops and more! Our new and improved cases are both bigger and better. Our largest case in the pro package includes up to 400 pcs! That case will bring you $10k to $12k!
How much will I profit?
You will profit about $2500.00 to $3000.00 per 100 pcs included in your scrubs case. The pro package includes 400 pcs in your case so that case will earn the highest return of $10k to $12k! I highly suggest once you are up and running with the drop ship program, you purchase at least a case or two a month to satisfy those immediate needs for your customers and rake in thousands doing so. It’s also fun to see all the beautiful inventory up close and personal! A store that's familiar with its own product can give the customer the most guidance.:)
How do I get access to the inventory?
To purchase additional cases of Cscrubs, simply log on to our retailer's dashboard to purchase. To purchase cases from your additional brand's vendors list, you will simply need to contact that manufacturer directly to order. We recommend a 100 pc minimum for the best return.
Should I sell utilizing drop ship or inventory on hand?
The answer is BOTH. All our packages are set up to ensure you can capitalize from both avenues. Here's a cool way to decipher the two, drop-ship is no risk, no upfront cost (50% of the customer's payment will cover the cost of goods) no inventory on hand, no shipping, wait time of a few days to receive the order. Cases on hand have an upfront investment, and a risk of unsold leftovers, but can be given to the customer immediately. I recommend utilizing drop ship as much as possible while still maintaining some inventory on hand.
NOW THAT WE’VE COVERED THE MOST HIGHLY SOUGHT-AFTER QUESTION LETS TUNE IN TO THE REST :)
4.) WHAT IS REQUIRED OF ME TO RUN MY NEW UNIFORM BUSINESS?
Success requires work. Put in the work and watch your seeds grow! For starters, train your mental. Make up your mind that you are going to do whatever it takes to become a successful business owner. Scrubs sell themselves as they are extremely high in demand! Market your business by advertising your website online or contact facilities to become a vendor if you wish to do direct sales. (Group orders from facilities are a true bread winner BTW). Provide excellent customer service as a good reputation goes a long way. Be consistent as Rome wasn't built over night. Once you have Cscrubs orders, submit them to us via our retailer dashboard system and the rest is on us! The same protocol applies to the additional accounts you open from your vendors list. Enjoy raking in sales while running your store Hands-Free!
5.) WHERE AM I ALLOWED TO SELL?
Retailers with the Cscrubs brand are permitted to sell anywhere in the US online and direct to facilities, pop up shops etc. Brick and Mortar selling is permitted for the Cscrubs brand with special approval. Many of the additional brands provided on the vendors list are accepting Brick and Mortar stores as well. In my experience, true success comes from online sales and facility sales as those two ways are recession proof. For your protection, we only allow a few retailers per zip code, so we don’t saturate the opportunity of you doing business with local hospitals or facilities in your area. This does not limit you from selling outside of your region. Push yourself to the max and do business nationwide! If you relocate, no worries as your slot is still secured. In the unlikely event your area has been taken before we could remove it from our system you will be refunded in full immediately.
6.) DO YOU OPEN INTERNATIONAL ACCOUNTS?
Yes! As long as you have a U.S shipping address we can service you.
Example, many countries such as the Bahamas have a courier service that allows packages to be transported from a provided local U.S shipping address to the near-by country. Check with your countries shipping services to obtain more information on this option. If you would like to open an account and are a international resident, we highly recommend marketing your business to local and U.S residents only as this may be an easier option for you.
We will begin working on opening up non US shipping address accounts in early 2023.
7.) WILL I RECEIVE RETAILER SUPPORT?
Absolutely! Each retailer is assigned a dedicated account manager that will address any questions or concerns that may arise regarding your account. Direct mentorship with our CEO is also included in the Diamond and up packages. Our CEO is very successful in this business so you can trust that she will cover many marketing tips as well as guidence on how to obtain facility contracts. We take pride in not only placing you in business but educating you as well!
8.) IS THERE A SERVICE CONTRACT OR AN AGREEMENT FOR ME TO SIGN?
Yes, once your account is opened you will receive a credit card authorization form to sign as well as a service agreement with the details of your package. The credit card authorization form is simply for our records in case we need to refer to your card information. The service agreement is a breakdown of what you are paying for and will receive. For payment plans, once the account is opened and your card information is given along with the agreed upon amounts and due dates, your card will be charged accordingly with or without a signed credit card authorization form. Verbal permission as well as written permission is enough in the absence of a credit card authorization form. Once your account is paid in full and your project is complete, your account manager will send you a welcome email with additional new account documents for your records and for you to sign. These documents will include instructions on submitting drop ship orders, policies, and procedures, etc.
9.) CAN I UPGRADE TO A HIGHER PACKAGE IF NEEDED?
Yes, if you wish to upgrade to a higher package, simply purchase it online or reach out to us directly. The entire fee for the new package will not be due, instead you will only need to pay the upgrade difference. Example, you are a Gold retailer and wish to upgrade to Platinum. Instead of paying $17,500.00 for the new Platinum Package, you will only need to pay the $5000.00 difference. If you are unable to pay the upgrade fee in full, a layaway plan will be offered to you as needed. Services for the upgrade will be rendered upon paid in full.
10.) IS THERE A DROP SHIP ORDER MINIMUM?
No, you may submit an order for as little as 1 piece if needed. Regardless to how big or small the order is,we take pride in shipping your orders to your customers on your behalf.
11.) ARE THERE ANY ADDITIONAL MONTHLY FEES OR COST?
Drop Ship Renewal:
There is a $5000.00 yearly renewal fee for the Cscrubs drop ship account. This fee is based solely on the renewal of your account and does not apply automatically if you choose to discontinue services. Your credit card will NOT be charged without prior authorization. If you are unable to pay the renewal fee in one installment, we will offer you an affordable payment plan of $193.00 biweekly to avoid any interruptions of services.
Your website requires an update of new inventory 2 times a year. You may have this done yourself, or our web developer can update it for a $1000.00 fee per update. If you are unable to pay the update fee in one installment, we will offer you an affordable payment plan of 2 to 3 payments to you. All websites must be updated for your Cscrubs account to remain active. Our orders department cannot process orders for a store with outdated inventory listed. If you would like for website updates to be included in your package, be sure to purchase the Diamond package and up. :)
There is a $29.99 a month Shopify web hosting fee that will be charged to your website each month. This is the standard low fee to host a store on their platform. Cscrubs will not take part in this collection as the fee is not due to our company. The fee will be automatically drafted from the cc you provide when you set up your Shopify account.
Lastly, While Cscrubs takes care of the act of filing your LLC/EIN, we do not cover any filing fees required by your state. An EIN filing is free of charge; however, many states have a fee for filing an LLC. Fees can range from $0.00 to a few hundred dollars. The average filing fee for an LLC is about $100.00 in most cases.
12.) WHAT IS YOUR REFUND/RETURNS POLICY?
ALL SALES ARE FINAL. In the event of default on a layaway plan for any reason, there will be NO REFUNDS given for any payments made (NO EXCEPTIONS). In the event of default, we value your business and want to see you to the finish line, so any previous payments made will be available as a credit on the account for 90 days, pending your slot is still available. Cscrubs reserves the right to sell any slot not collected within 10 days of the initial default. Within 90 days of default, you may reactivate your account and resume payments until paid in full, pending the slot is still available.
WHOLESALE CASES ARE NON-REFUNDABLE
If our company makes any errors of any sort, we will accommodate you and correct the issue within 10 business days. Our company stands behind its products 100%. In the unlikely event of defective merchandise, we will reship and correct the order guaranteed. Also, In the unlikely event, your zip code is not available after purchase, we will refund you 100%.
13.) HOW LONG WILL IT TAKE FOR MY COMPANY TO BE UP AND RUNNING?
All projects are completed within 45 days, pending there are no delays on your end. Many times, our retailers are up and running sooner depending on our schedule. Your service is our priority, and we will do everything we can to meet the 45-day deadline.
14.) CAN I ADD ADDITIONAL PRODUCTS OR ALTER MY WEBSITE?
Absolutely! You may make any changes or add any products that you have soliciting rights to.We also have a website product upload add-on service where you may add up to 3 additional uniform brands of choice to your site. A valid account of these vendors is required before the products are added.
15.) CAN I ADD MY OWN BRAND LOGO TO THE SCRUBS (PRIVATE LABEL)?
No, the scrubs that we carry are owned by Cscrubs. Our brand name cannot be altered into your own brand. For example, one cannot take a Cscrubs Uniform and change the brand name to "Sasha's Scrubs." This would be known as a "Private Label." In this case, you would need to contact a manufacturer to make/design your very own scrub line. A project as such would cost you about $250,000.00 minimum if done the correct way. Here at Cscrubs we place you in business to sell well-known established brands that are already making millions for its retailers nationwide. Private label is no easy venture, and it costs thousands of dollars with no guarantee those items can outdo the current competition. Get started with our packages and capitalize off well-established brands; that's the best way to go!
16.) CAN I OFFER EMBROIDERY TO MY CUSTOMERS?
Absolutely! We do not provide embroidery services for your drop ship orders as a wholesale company; However, this is a service you can have done by contacting a local embroidery company and providing them with the company logo you wish to have added to the uniform. This is done in the event you have a facility or customer that needs their company's logo embroidered on the uniform for staff or students to wear. Embroidery is very affordable and runs anywhere from $3 to $6 apiece. It's best to add the cost of the embroidery onto the price of the uniform top/jacket to ensure you are fully reimbursed for the cost. :)
17.) HOW DOES THE LAYAWAY PROGRAM WORK?
Choose a package and select the layaway option or give us a call directly to open your account. (804)997-1839 Option 1. For the fastest service, you may also choose the layaway option online.
Payments are due bi-weekly on the 1st and the 15th. Payments will automatically draft from the card information you provide on those set dates. All payments are NON-REFUNDABLE in the event of cancellation. (NO EXCEPTIONS). A 90-day credit will remain on file for any payments made towards your package, pending your slot is still available.
A minimum payment of 25% down is recommended for a faster payoff. For faster service, you may click on the down payment option for each package and make your layaway payment online.
Services will begin after paid in full, all stores are up and running within 45 days of payoff (many times beforehand). If you wish to make any additional payments for a faster payoff, you may do so anytime by contacting us directly.
18.) DO I HAVE TO PAY IN FULL BEFORE I CAN BEGIN?
Yes, there are NO EXCEPTIONS to this rule; however, if you wish to have a sooner start-up you are welcome to pay upfront, as 90% of our retailers do. You can also save $500.00 instantly by asking for the upfront payment discount or by paying your account off within 30 days. $500.00 in savings goes a long way! Be sure to take advantage of it. :)
19.) DO YOU HAVE A REFERRAL PROGRAM?
Yes, recruiting is not required in our program, however, it is greatly appreciated and can become an additional income stream for our retailers. For each referral sent you will receive a $500.00 referral bonus. All payments are sent via Pay Pal immediately after we receive payment in full from the customer. The customer MUST use your assigned online code upon opening the account in order to receive the bonus. NO EXCEPTIONS. Monies are paid once the account is paid in full. Layaway plans are not included.
20.) WHAT IF I ALREADY HAVE A BUSINESS LICENSE AND EIN NUMBER?
In this case, we can offer you a $200.00 discount on any of our packages.
21.) HOW MUCH DO THE UNIFORMS RETAIL FOR?
Uniforms retail for as low as $24.99 a pc and up. Our prices will keep you within the standards of the normal price range for the brands. This ensures your success! You may also view the inventory by clicking on the "Inventory" tab on this site.
22.) WHAT HAPPENS IF I RELOCATE? WILL I LOSE MY SLOT?
No, once your account is opened, you are good to sell anywhere in the US! Relocations happen all the time, no worries! We've got you covered.
23.) DO I NEED A BUSINESS ADDRESS TO RUN MY BUSINESS?
No, a contact email or phone number is sufficient enough as your customer's Cscrubs orders will ship directly from our warehouse as well as be returned to our warehouse in the event a return is needed. Not listing a business address is best so that we may provide you with the correct shipping address to pass on to your customer when needed. The same protocol should apply to the additional accounts you open from the multi-brand vendor's list unless you open a brick-and-mortar store with those brands.
24.) CAN I OPEN A BRICK-AND-MORTAR STORE?
Yes! Many of the vendors on our vendors list support brick-and-mortar stores. Cscrubs may be sold in-store by obtaining special approval from Cscrubs with love inc.
25.) HOW DO I OPEN AN ACCOUNT WITH THE VENDORS PROVIDED ON THE MULTI BRAND VENDORS LIST?
Simply contact each vendor you would like to open an account with, and they will have a sales rep reach out to you and assist. The process is super easy and hassle-free! If you would like to order samples first, you may also request those from the vendor. The vendors on our list all have grade-A quality uniforms. You will not be disappointed. Be sure never to share your vendor's list as this is an investment you have made for yourself and should not be shared with the public. Sharing your list with the public will cause conflict with your profits due to heavy competition. Your suppliers should remain confidential at all times.
26.) HOW DO I KNOW IF MY ZIPCODE IS AVAILABLE?
If your zip code is not available, you will receive an error message at checkout, and the order will get rejected. Here at Cscrubs we take pride in our no-saturation policy by only allowing a few retailers per zip code when opening accounts. If you would like to get into business, it is important that you get started immediately, as your zip code could be taken at any moment.
We hope we have answered all your questions and have given you the clarification needed. If you have any additional questions not listed above, Please feel free to schedule a consultation call by clicking on the "Free consultation call" tab listed on the website.
We look forward to serving you soon!